Returns & Replacements
How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
Refunds will be credited to your original method of payment
Any goods that are not to your liking can be returned within 14 days of delivery without stating a returns reason.
Faulty goods are fully refundable, inclusive of delivery, return and other extra costs.
Simply pack the unwanted item/s securely and send to the following address relevant to you:
İstanbul cd 46/2 Bakırköy/İstanbul/Turkey
We kindly ask you to bear the costs of all returned goods yourself.
An article can be only exchanged to an article with a different size. The exchange of different products is not possible. In this case we ask you to return the purchased item. The desired product can be ordered in another size via the return paper in the parcel. The package will be delivered directly to your home.
In the case of an effective withdrawal, the mutually received benefits and any utilisations (eg. interests) have to be surrendered. In case you can't give us the received benefits back or only in deteriorated condition or in part, you are obliged to pay a compensation. For the deterioration and derived benefits, you must pay compensation only if the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. The term "examination of the characteristics and operation" means the testing and evaluation of the current item, as it is possible in a store. Transportable items are to be returned at our risk and cost. Not parcel things are picked up. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods, for us upon receipt.